This online course provides information that will prepare you to diffuse difficult verbal encounters while maintaining dignity and respect for those involved. The course also speaks to threat assessment, providing information to assist you in determining whether or not it is safe to engage. After taking this course, your articulation will be greatly improved, both written and orally.
P.A.C.E. – 4 questions to ask yourself when confronted by a difficult person
The most powerful word in the English language
5 Universal Truths
Art of Representation
Art of Paraphrase
Art of Translation
Art of Mediation
5 Step Intervention Model
8 Step Contact Model
This course was created using standards that will allow playback on most internet capable devices with standard web browsing capabilities including Apple’s iTouch, iPad, and iPhone, as well as most other smart phones and tablets including those with Android and Windows operating systems.
Average Completion Time
Completion times vary depending on the number of times the information is viewed prior to finishing the course. The average completion time is 2 hours.
Testing is conducted in this online course to reinforce the information presented. You are provided three opportunities to achieve a passing mark of 70% or greater.
Certificate of Completion
Upon successful completion of this course, a certificate will be available to download and print. You can access your certificate through your online account.