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Effective Communication

Communication, in its many forms, is a basic requirement of any department, team, or organization. Differences in individuals’ abilities to communicate effectively can have a significant impact, positive or negative, on the long-term success of any group; therefore, it’s important that all members within an organization understand various forms of communication and how to apply them.

This workshop provides strategies for:

  • Using verbal and non-verbal communication effectively
  • Recognizing personal communication filters
  • Improving active listening skills
  • Responding to direct and indirect communication styles
  • Improving the effectiveness of meetings through focused communication
  • Enhancing team performance and overall results through constructive conflict
  • Identifying and eliminating destructive conflict

Workshop Insight

The following section provides a glimpse into what you can look forward to in this workshop.

Direct and Indirect Communication Styles

One of the core skills of an effective communicator is the ability to recognize when people are using either a direct or indirect communication method. A direct communicator is straight to the point; they say what is on their mind. An indirect communicator often use clues or hints to communicate their thoughts, similar in the way body language is used. Indirect communicators can have entire conversations with one another without mentioning the specific topic of discussion.

It's not uncommon for people to end up in a situation with someone who has an opposing communication style. Their conversation might go something like this.
 
  • PERSON 1: "Wow, it's hot in here." (Translation: I would love a cold glass of water.)
  • PERSON 2: "Yip." (Translation: Yip.)
  • PERSON 1: Gesturing at throat, "My throat is dry." (Translation: I really would love a glass of water. Now!)
  • PERSON 2: Not picking up on the verbal or non-verbal clues, "Oh."  (Translation: Oh.)
  • PERSON 1: "I would really love something to drink." (Translation: Would you get up and get me a glass or water? PLEASE!)
  • PERSON 2: "Ya. I could use a drink myself." (Translation: I could use a drink myself.)
Situations like this one could go on for hours, frustrating the indirect communicator and causing unnecessary conflict and ongoing issues. It's not the first person's fault that he doesn't speak indirectly and, therefore, doesn't pick up on what person two believes is clearly being said.

Considering the number of indirect and direct communicators within your organization, imagine how many issues and conflicts can be avoided if people understand:
 
  • What type of communicator they are
  • How to adjust their communication style to assist others
  • The communication style of their co-workers
  • What style is best for a particular situation

Who Should Attend

This workshop is designed for individuals who want to increase the effectiveness of their messages, hold more productive meetings, and learn how to manage conflict constructively to produce desired results.


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