Plain Language: Building Results

Plain Language:
Building Results

Plain Language: Building Results

Writing clearly is essential and harder than most think. Your language should be direct and precise in business to mitigate misunderstandings. This course will teach you how to write emails, and correspond in ways that will leave the impression you intend.

As an added value to the course, you are encouraged to submit a three-to-five-page sample of your unedited writing to the instructor before you start the course. The instructor will give you private written feedback on the sample to help you identify which topics to concentrate on during the course.

Plain Language: Building Results - Online Training Topics

This online plain language course covers the following topics:

  • Why plain language matters
  • The four-step writing process
  • Techniques and tools for clear, accessible documents
  • How to shape documents for different readers
  • The different types of readers
  • Seven tools for writing in plain language (the CP SAVES model)
  • How to make your writing more dynamic, engaging, and memorable
  • Layout and design tips for improving readability
  • Strategies for evaluating the readability of your documents

Universally Compatible

This course was created using standards that will allow playback on most internet capable devices with standard web browsing capabilities including Apple’s iTouch, iPad, and iPhone, as well as most other smart phones and tablets including those with Android and Windows operating systems.


Average Completion Time

Completion times vary depending on the number of times the information is viewed prior to finishing the course. The average completion time is 8 hours.


Knowledge Assessment

Testing is conducted in this online course to reinforce the information presented. You are provided one opportunity to achieve a passing mark of 65% or greater.


This is a required course for the Foundation of Administrative Justice’s Certificate in Tribunal Administrative Justice™ (CTAJ™). After successfully completing the requirements of this course, 14 credits will be earned toward the certificate program.