Verbal Judo

Words and communication strategies to manage and defuse conflict


This online course provides information that will prepare you to diffuse difficult verbal encounters while maintaining dignity and respect for those involved. The course also speaks to threat assessment, providing information to assist you in determining whether or not it is safe to engage. After taking this course, your articulation will be greatly improved, both written and orally.


  • The nature of conflict
  • Imminent jeopardy
  • S.A.F.E.R. – The 5 times when words fail
  • Professionalism
  • P.A.C.E. – 4 questions to ask yourself when confronted by a difficult person
  • The most powerful word in the English language
  • Intervention options
  • Delivery style
  • 5 Universal Truths
  • Deflectors
  • Art of Representation
  • Art of Paraphrase
  • Art of Translation
  • Art of Mediation
  • 5 Step Intervention Model
  • 8 Step Contact Model

Universally Compatible

This course was created using standards that will allow playback on most internet capable devices with standard web browsing capabilities including Apple’s iTouch, iPad, and iPhone, as well as most other smart phones and tablets including those with Android and Windows operating systems.


Average Completion Time

Completion times vary depending on the number of times the information is viewed prior to finishing the course. The average completion time is 2 hours.


Knowledge Assessment

Testing is conducted in this online course to reinforce the information presented. You are provided three opportunities to achieve a passing mark of 70% or greater.


Certificate of Completion

Upon successful completion of this course, a certificate will be available to download and print. You can access your certificate through your online account.

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