How to Interview a Worker & Witnesses
Post Incident Training (WCB)

How to Interview a Worker & Witnesses Post Incident Training (WCB) Online Course Overview

A worker reports symptoms they believe are work related. How you approach this situation can build trust with an injured worker or create an uncooperative environment.

Imagine having the ability to create a safe environment in a chaotic situation that allows you to get the information you need to manage or appeal a WCB claim effectively.

This course will show you:

• How to interview a worker or witness after a workplace injury/illness/exposure
• The key principles to follow in any interview: regardless of the environment or timing
• Prepare for the interview to make sure you get the information you need
• How to involve interested parties in meetings with injured workers
• How to manage aggressive or tense situations during an interview
• The one element most people miss to protect you and the injured worker during the interview

Regardless of your experience or comfort in conducting interviews, this course will provide you practical guidance through the process.

We will provide you with examples of:

• Questions to use right away
• Common scenarios and how to have the discussion
• Interpersonal issues and how to overcome them

How to Interview a Worker & Witnesses Post Incident Training (WCB) Course Topics

Some of the topics covered in this course:

• Skills and Concepts for an Effective Interview E.g., Rapport
• Forms of communication and self-awareness
• Empathy vs. Sympathy in WCB
• Preparing for the Interview
• How to manage attendees in the interview
• Starting the Interview and what needs to happen first
• Conducting the interview
• Interview safety (In 1 on 1 situations)
• Closing out the interview
• How to follow-up to an interview

Related Courses

  • How To Prevent Lost Time Claims with Strategic WCB Claims Management
  • How to Effectively Appeal a Worker’s Compensation (WCB) Claim
  • How to Effectively Negotiate Return to Work / Modified Duties

Instructor Bio
Anthony Butkovic is President of a company that specializes in training professionals from all backgrounds and occupations in managing and appealing WCB claims.

For the past 15 years, Anthony has conducted hundreds of interviews with injured workers and other stakeholders as they relate to WCB claims management and appeals. Having taught these principles successfully to other professionals, it is his hope to show an easier way to conduct a critical piece of the WCB process.


Average Completion Time

Completion times vary depending on the number of times the information is viewed prior to finishing the course. The average completion time is 90 minutes.


Knowledge Assessment

Testing is conducted in this online course to reinforce the information presented. You are provided three opportunities to achieve a passing mark of 80% or greater.


Certificate of Completion

Upon successful completion of this course, a certificate will be available to download and print. You can access your certificate through your online account.

How We Help

At BIS, we take great pride in how we can positively impact others on a global scale. We create engaging online safety modules to ensure the safety of our customers and clients, and tailor the modules to fit our clients' needs. Keeping each other safe is a critical responsibility that makes a large impact on the organizations that we work with. We take pride in our ability to cultivate a positive, safe and healthy work environment.

What We Do

Our organization is committed to fostering a culture of inclusivity and innovation, and we stand by our core values: Compassion, Humility, and Integrity. We believe that a positive and supportive work environment is essential for the success of our business and the well-being of our employees. Compassion and Inclusivity is at the core of our culture. We strive to create an environment where everyone feels valued, respected, and supported. Collaboration is another key element of our culture. We believe that working together as a team, leads to better outcomes and a more fulfilling work experience. We encourage open communication, active listening, and constructive feedback, and we support our employees in sharing ideas and taking ownership of their work. Finally, we embrace innovation as a driving force behind our success.

At BIS, our culture is centered around our commitment to client satisfaction, employee empowerment, and collaborative innovation. We strive to create an environment where everyone can contribute their unique superpowers and perspectives.

Who We Are

We are a growing technology company based out of Sherwood Park, Alberta. We provide a
compliance and learning management software for the Environment, Health, and Safety (EHS) professional Our software, BIStrainer, is a cloud-based application which includes tens of thousands of training courses for any user, we can build and modify courses to meet the needs of any field user and we have a state-of-the-art program to help our clients organize their training information and needs.

Our Company was established in 2006 and we now have over 1 million active users and over 1,000 company clients and partners who rely on BIStrainer for their health and safety programs.