Frequently Asked Questions (FAQ)

We're here to help!


Learn the answers to our most common questions about safety software, online courses, and compliance!

Do you offer a free trial of the system?

Yes! We do offer a free trial of the software. Request a demo and one of our dedicated customer care team members will help you get a trial account set up.

What is the pricing for the software features?

Pricing varies based on the number of active users and which system features are active on your portal. For a fully comprehensive estimate, reach out to one of our customer care team members. We are always happy to provide detailed estimates!

Do I sign a contract if I want to use BIStrainer?

Yes, when you sign on as a client of BIS, we’ll send a contract outlining the pricing quoted for you and all other relevant terms and conditions. However, you are free to cancel at any time unless you have purchased one of the course subscription packages, in which case it is a 1-year term.

What software solutions do you offer?

The BIStrainer software has six learning and compliance software modules, including:

  • Learning Management System
  • Training Record Management
  • Digital Forms
  • Digital Folders
  • Asset/Equipment Management, and
  • Classroom Calendar

Any of these can be used to suit your company’s needs. Contact our customer care team to find which solution is best for you!

How do I join your network as a reseller and sell online courses through my website?

Our Network Partner program is available to companies that provide safety training or training consulting services. Our team will create a custom-branded portal with a link to your store that your clients can access directly from your website. You earn a commission on every course sold through your store.

Contact the customer care team to find out more details or request to sign on as a Reseller today.

Can there be discounts for bulk purchases?

Some courses will have an automatic bulk order discount that will be applied during the checkout process.
If you’re purchasing courses for many users, it’s best to setup a corporate account. Discounts may be applied based on volume.
Contact us and we’ll happily discuss your options.

Do I have to sign up for all of the software modules, or can I choose only the ones I need and just pay for those?

You are free to pick and choose the best software options that suit your needs. If you only need the Learning Management System then that is the only module you pay for, or if you need access to Training Record Management and Digital Forms then we can activate those. You only pay for the ones you activate, so select them all or choose any combination that works best for your company. The choice is yours!

Contact us to learn more.

Do I get training courses included with the use of the software?

Training courses are not automatically included with the use of the software. However, there are course subscriptions that can be added to monthly software fees for one low cost, saving you thousands in training over the year.

Our most popular course subscription package is the Safety Essentials subscription.

Do I have to create an account to purchase a training course?

Yes, to purchase a course you must create an account in BIStrainer.

Creating an account is quick and easy. If you have any questions, please reach out to our live support team via email at or phone at 1-866-410-1660.

What is my login information?

Your login information consists of a username and password. A username is generated by the software when an account is created. Your password is set up when you create your account.

If you do not remember your username, enter the email used to create the account. If that email is not working, it is possible a different email was used.  

At any time you can click “Forgot Password” and you will receive an email with instructions on how to create a new password. If this is not received, check your junk and spam email folders just in case it was sent there. 

When in doubt, feel free to give our support team a call 1-866-416-1660 or an email. They would be happy to help!

Where can I find the receipt from a course purchase?

To access your receipt, log into your account, go to your Purchases tab, and you will see “Receipt” on the right side of each purchase.

You are always welcome to reach out to our support team at 1-866-416-1660 or

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How We Help

At BIS, we take great pride in how we can positively impact others on a global scale. We create engaging online safety modules to ensure the safety of our customers and clients, and tailor the modules to fit our clients' needs. Keeping each other safe is a critical responsibility that makes a large impact on the organizations that we work with. We take pride in our ability to cultivate a positive, safe and healthy work environment.

What We Do

Our organization is committed to fostering a culture of inclusivity and innovation, and we stand by our core values: Compassion, Humility, and Integrity. We believe that a positive and supportive work environment is essential for the success of our business and the well-being of our employees. Compassion and Inclusivity is at the core of our culture. We strive to create an environment where everyone feels valued, respected, and supported. Collaboration is another key element of our culture. We believe that working together as a team, leads to better outcomes and a more fulfilling work experience. We encourage open communication, active listening, and constructive feedback, and we support our employees in sharing ideas and taking ownership of their work. Finally, we embrace innovation as a driving force behind our success.

At BIS, our culture is centered around our commitment to client satisfaction, employee empowerment, and collaborative innovation. We strive to create an environment where everyone can contribute their unique superpowers and perspectives.

Who We Are

We are a growing technology company based out of Sherwood Park, Alberta. We provide a
compliance and learning management software for the Environment, Health, and Safety (EHS) professional Our software, BIStrainer, is a cloud-based application which includes tens of thousands of training courses for any user, we can build and modify courses to meet the needs of any field user and we have a state-of-the-art program to help our clients organize their training information and needs.

Our Company was established in 2006 and we now have over 1 million active users and over 1,000 company clients and partners who rely on BIStrainer for their health and safety programs.