Terms and Conditions
We comply with Canadian, United States of America, European, and other international privacy law including: the Alberta Personal Information Protection Act (PIPA), the British Columbia Personal Information Protection Act, the Ontario Freedom of Information and Protection of Privacy Act, the Quebec Private Sector Privacy Act, the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), the California Consumer Privacy Act (CCPA), the United States of America Children’s Online Privacy Protection Act (COPPA), the Australian Privacy Act 1988, the European Union General Data Protection Regulation (EU GDPR), and the European Union Directive on Privacy and Electronic Communications (EU e-privacy Directive), the United Kingdom Data Protection Act 2018, the New Zealand Privacy Act 2020, and other applicable privacy law as amended from time to time all of which are referred to as “privacy law”.
Collecting Information for our Services
We collect your personal information to provide services to you. The types of information we collect are:
- Information you give us: We collect information so we may contact you, assist you, provide you with information about our services, and provide services to you.
- Automatic information: We may automatically collect certain types of information when you electronically interact with us.
- Information from other sources: We might collect information about you from other sources, including third-party service providers, and publicly available sources.
Personal information that you provide may include the following: your name, email address, physical location, postal address, phone number, birthdate, driver’s licence, social insurance number, social security number, Internet Protocol address, banking or credit information, employment history and information, health information, and educational and training history.
We may collect personal information:
- Voluntarily provided to us by you through our websites, direct communications (for example, meetings or trade shows), and electronic communications including social media, surveys, webinars, search functions, questionnaires, feedback, and various forms, including contact, information, and requests for demonstration forms;
- When you have entered our websites while performing online searches or seeking health and safety training;
- When we have received a business referral to you, or you may be a member of an organization that is an existing business associate of ours;
- When you or your organization provide us with personal information in order to purchase our services, resell our services, provide courses and products to include in our services, create accounts, or become registered users of our services; and
- When we ask you to provide identifying information if you want a demonstration or to use our services, to assist you with a registered user account, or to resolve complaints or concerns.
If you become a registered user on your own behalf, you will create a password for your account. If your organization creates an account for you, you or your organization may create a password for your account. We encrypt all passwords. You or your organization, as applicable, will be responsible for protecting the password. Through our software, we may provide your organization with options to block, encrypt or otherwise secure certain sensitive information (for example, your social insurance number or social security number). You or your organization, as applicable, are responsible for using these options. Passwords will be automatically encrypted with no access to anyone other than the password creator.
We usually will not change your personal information, and usually only delete information with your consent or the consent of your organization, unless required to do so by law or to prevent illegal activity.
How We Use Personal Information
We use your personal information to operate, and to provide and improve our business and services. Our purposes for using personal information are as follows:
Provide services: We use your personal information to provide and deliver our services and third-party courses and products; and to process transactions related to those services, courses and products including registering you as a user, receiving payments, providing training, and verifying your certificates.
Measure, support, and improve services: We use your personal information to analyze performance, fix errors, measure your usage, provide support, and improve and develop our services.
Recommendations and personalization: We use your personal information to recommend services that might be of interest to you, identify your preferences, and personalize your experience.
Comply with legal obligations: In certain cases, we may have a legal obligation to collect, use, retain, or delete your personal information.
Communicate with you: We use your personal information to communicate with you in relation to our services and to respond to your requests, including by mail or electronically (for example by phone, text, video, email, VOIP, internet messaging, social media, or webinars).
Fraud, abuse prevention and credit risks: We may use your personal information to detect and prevent fraud and abuse in order to protect you and the security of our services. We may use algorithms and scoring methods to assess and manage security, and financial and credit risks.
- Recognizing you when you sign in, which allows us to provide you with recommendations, display personalized content, and provide customized services;
- Keeping track of your specified preferences, such as language and configuration preferences;
- Conducting research and diagnostics to improve our offerings;
- Measuring and analyzing the performance of our services;
- Preventing fraudulent activity and improve security; and
- Delivering content relevant to your interests.
Some cookies may be deleted at the end of your browsing session, while other cookies may persist between sessions.
Examples of the information we may collect through cookies include:
- Network and connection information, such as the Internet Protocol address used to connect your computer or other device to the internet, and information about your internet service provider;
- Computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system and time zone setting;
- The location of your computer or device;
- Authentication and security credential information;
- Content interaction information, such as content and course downloads, streams, and playback details, including duration and number of simultaneous streams and downloads; and
- The full Uniform Resource Locator (URL) clickstream to, through, and from our websites and services, content and courses you viewed or searched for, page response times, download errors, and page interaction information.
Our cookies may allow you to take advantage of some essential and useful features; blocking some types of cookies may impact your experience of our websites. You can manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to remove cookies from your device, prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. Check the support site for your browser to understand privacy settings available to you. If you block or reject some of our cookies through your browser’s settings, you might not be able to use certain offerings that require you to sign into an account and some features and services may not work. You might also have to manually adjust your preferences or settings every time you visit our websites. If your browser includes Intelligent Tracking Prevention (ITP), preferences specific to our websites may reset on an ongoing basis. These resets are managed by your browser, not by us.
How We Share Personal Information
Personal Information about our customers and registered users is an important part of our business. We do not sell this personal information to others. We may share personal information with registered users within your portal and with third-party service providers who follow policies and practices at least as protective as described here. We will not give a third party with whom we share your information an independent right to share or disclose your information with any other person, group, or company outside of their own professional advisors and affiliates.
We may share the information and documents we have collected from you with third-party service providers, third-party suppliers, third-party course purchasers, governing bodies, and record validators to perform certain functions on your behalf which may include: delivering, supporting and upgrading technology, software and hardware; sending communications; processing credit card and other payments; assessing compliance risks; analyzing and processing data; providing marketing and sales assistance; providing customer relationship management; providing content, courses, and products; tracking, validating and administering your course records; maintaining our software and systems; performing security and audit functions, and data processing, storage and security.
We host, record, and publicly share educational electronic meetings, such as webinars, that collect and display personal information limited to names, email addresses, names of employers, images, voices, and any information participants disclose.
Examples of Information Collected
Information You Provide
You provide information to us when you:
- Search for, subscribe, purchase, register or use our software and services;
- Use services purchased for you by another individual or organization, which may allow the purchaser to access information related to the purchase such as your name, the course, the course status, the mark, and certificates of completion;
- Communicate with us (for example, by mail, or electronically, such as by phone, text, video, email, VOIP, internet messaging, social media or webinars);
- Complete an information request or request for demonstration form;
- Post on our websites or participate in community features or webinars;
- Register and administer user accounts, or participate in a course or training;
- Configure your settings, provide access permissions, or interact with our services;
- Activate an account under an organization, which may provide the organization with administrative access to your account information and the ability to register you for courses; track and validate your course marks, certificates of completion, and training history; and update your records and information;
- Sell, purchase or use third-party content and courses through our software and services;
- Access third-party content and courses, which may require sharing with a third-party provider information such as your name, purchase information, photo or video identification, training records, course marks and certificates of completion;
- Access third-party content and courses, which may require sharing with a certification body information such as your name, purchase information, photo or video identification, training records, course marks and certificates of completion;
- Access third-party content and courses, which may include authorizing a third-party individual or organization to verify the existence and status of your certificates and training and communicate with you via our website;
- Use the SafeTapp application, which may collect location data and allows third parties to access your name, registration, course marks, or certificates of completion when presented with a QR code or your identification information; or
- Authorize us to verify to third parties the validity and status of your certificates when they enter your last name and certificate number into the public certificate verification process on our website.
Depending on how you use our services, third-party content and courses or interact with us, you might provide such information as:
- Your name, email address, physical location, device location, postal address, phone number, and contact information;
- Payment information, including credit card or banking information;
- Information about your location or organization;
- Your username and authentication and security credential information;
- Your training records, course marks, and certificates of completion;
- Your image, and video and voice recordings;
- Identity information, including government-issued identification;
- Corporate and financial information and tax identifiers; and
- Feedback, inquiries, customer service requests, phone conversations, chat sessions and emails.
We collect information automatically when you:
- Visit our websites, or interact with or use our software, app, or services;
- Open content and courses in our software or download content and courses;
- Open emails or click on links in emails from us;
- Attend our webinars; or
- Electronically communicate with us.
Examples of the information we may automatically collect include:
- Network and connection information, such as the Internet Protocol address used to connect your computer or other device to the internet and information about your internet service provider;
- Computer and device information, such as device, application, browser type and version, browser plug-in type and version, operating system, and time zone setting;
- Location of your computer or device;
- Authentication and security credential information;
- Content interaction information, such as content and course downloads, streams and playback details;
- Metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, Single Sign On (SSO) activity, and other logs;
- Full Uniform Resource Locator (URL) clickstream to, through, and from our website (including date and time), content and courses you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
- Email addresses and phone numbers used to contact us; and
- Identifiers and information contained in cookies.
Information from Other Sources
Examples of information we may receive from other sources include:
- Marketing lead and sales generation information, including your name, email address, postal address, physical location, phone number, and other contact information;
- Subscription, purchase, support, or other information about your interactions with other products and services;
- Search results and links, including paid listings; and
- Banking, credit history and payment information.
Information You Can Access
Examples of information you may be able to access through our services include:
- Your name, email address, physical location, postal address, phone number, and other contact information;
- Username, aliases, roles, and other authentication and security credential information;
- Your subscription, purchase, usage, billing, and payment history;
- Payment settings, such as payment instrument information and billing preferences;
- Third-party course completion information, including training records, course marks and certificates of completion;
- Education, training, and employment information; and
- Email communication and notification settings.
Location of Personal Information
Your personal information is stored in Canada on third-party data servers (for example, AWS Canada). Limited personal information collected and publicly shared from recorded webinars may be stored in third-party data servers located in US or Canada.
We design our systems with your security and privacy in mind, including providing you with options to secure your personal information. We maintain compliance programs that support and validate our security controls. We use software, security, and encryption protocols to protect the security of your information. These protocols may be used during electronic communications, during transmission with our websites, or for our services. We maintain physical, electronic, and procedural safeguards for the collection, storage, disclosure, and deletion of personal information. Our security procedures mean that we may require proof of identity before we disclose personal information or provide certain services to you.
Access and Choice
Subject to your organization’s restrictions, you may be able to view, update, and delete your account information and control how you interact with and use our services. Your services may include settings that provide you with options for how your information may be viewed, used, encrypted, or secured. If you want to add, update, or delete information related to your account, we usually don’t keep a copy of the prior version. The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Retention of Personal Information
Our Data Security and Compliance Program
Our data security and compliance program helps customers understand the robust controls we have in place to maintain data security and compliance on our servers and with any third-party service providers. We meet Payment Card Industry requirements and use reputable third-party payment processors (for example, Moneris) to process payments in our ecommerce store. We meet data and security requirements including those of the Payment Card Industry and the System and Organization Controls (SOC) 2 Trust Services Criteria. Our data security and compliance certifications and attestations are assessed by independent auditors, and result in certifications, audit reports, or attestations of compliance. Our customers and users are also responsible for complying with applicable data security laws and regulations. We have functionality (such as encryption and security features) and legal agreements that support customer and user compliance.
You have a number of rights under privacy law which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you. These include:
- the right to ask whether we hold personal information about you and request copies of such personal information and information about how it is processed;
- the right to request correction of inaccurate personal information we hold about you;
- the right to restrict our use of your personal information;
- the right to request deletion of personal information:
- that is no longer necessary for the purposes underlying the processing,
- where consent for the information being processing has been withdrawn, or
- when processing is not in compliance with applicable legal requirements;
- the right, in certain cases, to receive a machine-readable copy of your personal information;
- the right to request portability of personal information that you have provided to us where the processing of such personal information is based on consent and is carried out by automated means;
- the right not to be subject to a decision based solely on automated processing, including profiling, which has legal effects for you or affects you in any other significant way; and
- the right to object to our use and processing of your personal information.
Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.
If you are seeking to exercise any of these rights, please contact us using the details in the Contacts, Notices and Revisions section below. We will handle any request to exercise your rights in accordance with applicable privacy law and any relevant legal exemptions.
You may also have the right to complain to a local authority if you think we have processed your personal data in a manner which is unlawful or breaches your rights. If you have such concerns, we kindly request that you contact us first (using the contact details in the Contacts, Notices and Revisions section below) so that we can investigate and do our best to resolve your concerns.
Specific Privacy Disclosures
California Consumer Privacy Act
These disclosures are pursuant to the California Consumer Privacy Act.
Categories of personal information collected or disclosed for a business purpose: The personal information that we may collect, or may have collected from you or disclosed in the preceding twelve months, fall into the following categories depending on how we may have engaged with you:
- Direct identifiers, such as your real name, alias, postal address, social security number, driver’s licence and passport information, and signature;
- Indirect identifiers such as cookies and other similar technologies, phone numbers, Internet Protocol addresses, and account names;
- Biometric data, such as images, and audio and video recordings;
- Geolocation data, such as physical location information from computers, smart phones and other devices;
- Internet activity such as browsing history, search history, data on interaction with a webpage, application or advertisement;
- Sensitive information such as personal characteristics, behaviour, employment, and education information; and
- Professional or employment related information; education information, including enrollment status, fields of study, degrees, training, honors, awards, course marks and certificates of completion.
Depending on how you may engage with our services, further categories of personal information disclosed for a business purpose include:
- Commercial information, such as the details of a product or service, if a third-party service provider is assisting to provide that product or service to you;
- Internet or other electronic network activity information, for example if a third-party service provider gathers security reports;
- Biometric information, such as your image, voice or video recording, for example if you participate in identity verification by a third-party service provider;
- Electronic communications if a third-party service provider reviews recordings of customer interactions for quality assurance purposes; and
- Professional or employment-related information, for example if we provide information to a third-party service provider for registration or verification of marks or certificates received.
Your rights: You have the right under the California Consumer Privacy Act to request information about the collection of your personal information by us, access your personal information, or request deletion of your personal information.
No sale of personal information: We have not sold personal information of consumers, as those terms are defined under the California Consumer Privacy Act.
No discrimination: We will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.
Controller of Personal Information: We may be the data controller or data processor of personal information collected or processed through our business, websites, and services.
Processing: We process your personal information on one or more of the following legal basis:
- As necessary to enter into a contract with you or a legal entity you represent, to perform our contractual obligations, to provide our services, to respond to requests from you, or to provide customer support;
- Where we process personal information which you have already made public or where it is considered public information;
- As necessary to comply with relevant law and legal obligations, including responding to lawful requests and orders; or
- With your consent.
Your Rights: Subject to applicable laws, you may exercise rights pertaining to your personal information as described above.
Children’s Online Privacy Protection Act (COPPA)
The Children’s Online Privacy Protection Act (COPPA) of 1998 enacted by the United States Congress prohibits unfair or deceptive acts or practices in connection with the collection, use, or disclosure of personal information on the internet from and about children 12 years or under. BIS does not usually offer its services to children 12 years or under. In very limited circumstances a person may buy certain services for children 12 years or under. If you believe that a child 12 years or under has provided us personal information without parental consent, please contact us, and we will delete that information.
Canada’s Anti-Spam Legislation (CASL)
Contacts, Notices and Revisions
If you have any concern about your privacy or want to contact one of our third-party data processors, please contact us at our Privacy Management Program.
Privacy Management Program
BIS Safety Software
261 Seneca Road
Sherwood Park, Alberta
T8A 4G6 Canada
Toll Free: 1-866-416-1660
If you interact with our services on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization.
Last Updated: November 21, 2023
Terms and Conditions
The Terms and Conditions describe how you use the Websites of Business Improvement Solutions Inc., which includes our companies, affiliates, and subsidiaries (“BIS”). The Terms and Conditions may be changed from time to time by BIS unilaterally and at its sole discretion. Any changes will be posted on the Websites and your continued use of the Websites indicates your acceptance of the modified Terms and Conditions.
Without BIS’s prior written permission, you shall not copy, create derivative works, transmit, display, or distribute the Websites, which includes the following: text, images, videos, photographs, audio files, graphics, documents, courses, forms, exams, surveys, policies, procedures, assessments, and materials used for the purpose of providing or testing knowledge and gathering information (collectively referred to as “Resources”). Your use of the Websites, which in all situations includes Resources, is limited to your sole personal use only. At no time shall you provide, allow, or permit anyone else to use your account to gain access to the Websites.
Warranties and Liability
BIS is not responsible for any errors or omissions appearing in the Websites. To the fullest extent permitted by law, BIS does not warrant and disclaims any warranty, expressed, or otherwise implied as to the accuracy, correctness, completeness, reliability, timeliness, fitness for any particular purpose or satisfactory quality of the Websites. The Websites are provided without warranties of any kind, and you are using them at your own risk. Furthermore, BIS disclaims all responsibility and liability of any description including, without limitation, liability for negligence, injury, incidental, special, indirect, punitive, or consequential damages, expense or loss (including loss of profits, loss of revenue, loss of savings, loss of information, business interruption, loss of privacy, personal injury or other pecuniary loss) of any kind, direct or indirect, suffered by any person as a result of or in connection with the Websites to include any reliance placed by such person on the Websites, or the viewing, use or performance of the Websites, whether with the required authority or otherwise. BIS suggests that you follow any applicable professional standards, government and industry regulations, and company polices and procedures, and that you act and ensure the safety of your users without reliance on the Websites, including the Lone Worker feature.
BIS reserves the right to revise, amend, alter, or delete any aspect of the Websites in whole or in part, but shall not be responsible for or liable in respect of any such revisions, amendments, alterations, or deletions.
BIS does not warrant and disclaims any warranty that the Websites, in whole or in part, or any associated functions will be uninterrupted or error-free, or that defects will be corrected. Furthermore, BIS disclaims all responsibility and liability of any description including without limitation liability for negligence, injury, incidental, special, indirect, punitive, or consequential damages, expense or loss (including loss of profits, loss of revenue, loss of savings, loss of information, business interruption, loss of privacy, personal injury or other pecuniary loss) of any kind, direct or indirect, suffered by any person as a result of or in connection with the Websites to include any reliance placed by such person on the Websites, or the viewing, use or performance of the Websites, whether with the required authority or otherwise.
You agree to indemnify and hold harmless BIS and all of their directors, officers, employees, and subcontractors from any claim or demand, including reasonable legal fees, made by any third party in connection with or arising out of your use of the Websites, your violation of the Terms and Conditions, and your violation of applicable laws.
Access and Links
BIS reserves the right to deny or restrict access to the Websites to any particular person, group or organization, or to block access from a particular Internet Protocol address to the Websites at any time.
The Websites may contain hyperlinks to websites which are not controlled by BIS. Hyperlinks to other websites are provided solely for your convenience. If you use these hyperlinks and websites, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses and other destructive elements.
BIS is not responsible for the availability, accuracy, or reliability of the content of websites not controlled by BIS; nor shall BIS be liable for any injury, damages, loss, or expense howsoever arising from access to those websites. In no circumstance shall BIS be considered to be associated or affiliated with any trade or service marks, logos, insignia or other devices used or appearing on websites which are not controlled by BIS.
BIS disclaims any responsibility for the content available on any other website reached by links to or from the Websites that are not controlled by BIS.
BIS may in its sole discretion disable any links to any websites, including defamatory, infringing, or obscene websites; or websites that contain topics, names, or information that violates any law, or any intellectual property, privacy, or publicity rights.
The Websites are protected by copyright that is held by BIS. Your use of the Websites does not grant you any rights in respect to the copyright.
Law and Jurisdiction
The Terms and Conditions are deemed to have been made and performed exclusively in the Province of Alberta, Canada, and will be governed by and construed under the laws of that jurisdiction. You irrevocably attorn to the exclusive jurisdiction of the courts of the Province of Alberta for any claim related to the Terms and Conditions or the Websites and agree not to bring any action, claim, suit or proceeding against BIS in any jurisdiction other than the Province of Alberta.
To the extent that any provision of the Terms and Conditions is declared by a court or lawful authority of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be severed and deleted or limited so the remainder of the Terms and Conditions shall continue in full force and effect with respect to all other provisions.
Acceptance on Someone Else’s Behalf
In the event you create an account on the Websites on behalf of someone else, you represent and warrant that you have notified them of the Terms and Conditions and obtained their consent and have the legal authority to agree to the Terms and Conditions on their behalf.
Last Updated: November 21, 2023