Incident Management Software
The BIS Incident Management Software is a powerful incident software that lets organizations collect comprehensive incident data, create an accurate picture of the event, identify root causes and learning points, implement corrective actions, and ensure proper incident notification up the chain of command. It was developed and enhanced by safety professionals, for safety professionals, and provides a complete EHS incident management software solution.
BIS includes many invaluable features that will help you quickly and effectively realize the benefits of an incident management system:
- Track incidents and identify trends
- Review the workflow for each incident investigation
- Understand why, when and where incidents occur
- Prevent, report and resolve incidents
- Easily provide updates to senior management
- Protect your company and workplace
What is Incident Management?
The term “incident” refers to a work-related event in which an injury, illness, or fatality occurred or could have occurred, regardless of the severity. The Bureau of Labor Statistics estimates that almost 3 million injuries, and approximately 4,500 deaths, occur on the job every year in the U.S. alone. OSHA requires employers in the U.S. to conduct investigations of all incidents (including both actual accidents and near misses) to identify the root cause and to keep similar events from happening again.
It is vital to the safety of your employees that all incidents, regardless of size or impact, are properly investigated and reported in order to prevent similar accidents from happening again.
Incident Management involves all the steps your company takes to investigate, report, and analyze an incident, as well as in the development and implementation of corrective actions required to prevent a similar incident from occurring in the future.
Automated Investigation Workflow
Escalating Email Notifications
Manage Corrective Actions
Powerful Reporting & Analytics
Root Cause Analysis
Track All Types of Incidents
- Record detailed incident information including injuries, illnesses, near misses, hazard IDs, property damage, environmental releases, and other workplace events within a single, easy-to-use cloud-based system.
- Attach documents, photos, files, links, and other relevant information for fast, centralized access and reference
- Collect various pieces of incident data, including:
- Witness statements and contact information
- Location information
- Photos of the scene and/or incident
- Related documents and records
- Information from company-specific questionnaires and checklists; and
- Relevant environmental data
Conduct an Effective Root Cause Analysis
- Track multiple potential reasons and sub-reasons for the incident. When you have gathered enough evidence, information, and data, simply select the most fitting underlying cause to include in the incident report
Manage Corrective Actions
- Quickly and easily perform in-depth incident investigations, risk assessments, and root cause analyses to help generate more effective corrective actions
- Assign and track corrective actions from your desktop or mobile device
- Set up escalating email notifications to ensure corrective actions are completed correctly and on-time
Powerful Reporting & Analytic Tools
- Pre-built reports allow you to instantly and accurately visualize workplace safety performance across a wide range of indicators
- Create custom reports for greater visibility of critical incident metrics
Quickly Provide Updates to Senior Management
- Automatically notify any and all relevant parties (H&S staff, managers, etc.) once an incident report has been filed
- Send incident summary reports to all designated parties within your organization
- Trigger an automated investigation workflow/approval escalation process that moves through the appropriate chain of command for the employee(s) involved
- Automatically generate and send assignment emails that allow the assignee to access and update the incident record
- Configure reminders to run at different frequencies before and after the assignment due date.
- Maintain a history of incident approvals and rejections that includes approver comments.
Tips for Developing a Successful Incident Management Program:
Your incident investigation plan should also identify and assign the following key roles and responsibilities:
- Who is in charge of the investigation?
- Who should gather physical evidence?
- Who will take notes and photographs?
- Who should interview witnesses and victims?
- Who will prepare the final report?
- Who should receive copies of the final report?
- Who is responsible for implementing corrective action?
- Finally, who will notify management, OSHA, and outside agencies (fire, police, etc)?
Figuring out in advance who will do what in the event of an incident ensures that your response will be quick, organized, and efficient should one occur.
Keeping your team organized ensures all members are properly prepared and trained in the necessary protocols and procedures before an accident or near miss happens. It’s also a good idea to prepare an investigations kit and ensure that all employees, managers, and supervisors know where it is kept. Your incident investigation team should be made up of a mix of employees, managers, supervisors, EHS professionals, and can go as high up as the CEO! This is to ensure that key people know how to conduct a proper investigation and are immediately notified of an incident.
Make sure your investigation is done in an efficient, logical manner. As a general rule of thumb, a well-conducted incident investigation should roughly follow these five steps:
- Control the scene
- Identify, collect, and label evidence. This can include taking photos of the scene, inspecting relevant equipment and machinery, and reviewing H&S and training records
- Interview all witnesses
- Finally, determine the likely cause(s) of the incident, such as a lack of training, faulty PPE, and/or defects in hazard controls
After you conduct your investigation, the next step is to develop an action plan. Action plans address & identify the corrective steps that must be taken to prevent accidents from happening again, which can include recommending more robust hazard controls and/or addressing training needs.
Even the greatest Incident Management Program is completely worthless if, at the end of it, corrective actions are not taken. These corrective actions should address and eliminate the root cause of the incident.
A major part of an efficient incident management strategy is learning from incidents and communicating these lessons to both local and global members of your organization.
Proper incident management is essential for ensuring your organization learns from its mistakes, that these lessons are shared with all team members, and that appropriate actions are taken to ensure the same mistakes don’t happen again. Learning from past incidents will help your organization prevent:
- The recurrence of costly and deadly incidents
- Prolonged absences of key team members
- Future delays in product and service delivery to customers; and
- The development of a negative image or reputation
Records of work-related accidents and near misses, including the incident investigation report and all other related records, should be documented and retained for future reference. Reports should be retained for at least 5 years, however, with BIS Training Solutions’ Safety Incident Management Software, reports can be easily and conveniently retained, and recovered, indefinitely.
PRODUCE INCIDENT REPORTS ON DEMAND
Mobile Compatibility with SafeTapp
Give your employees the ability to record and report incidents anytime, anywhere, even when they’re offline. Incident reporting is now easier than ever with the SafeTapp Mobile App. Workers can download the app for free from the App Store and Google Play.
Simply download the app to your tablet or smartphone, enter your login information and begin using the SafeTapp App’s exciting new features.