Conflict De-Escalation Techniques

Conflict De-Escalation Techniques

Recognizing and Removing Biases – One of the first steps in conflict de-escalation is approaching that conflict with a clear head and open mind. This video will help you recognize and eliminate any attitudes or preconceived notions that might otherwise hamper your ability to have a calm and rational conversation. You’ll also learn a secret about pandas that might help you avoid catastrophe. Enjoy!

Active Listening – Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn’t since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques here. In fact, we packed so much stuff in this video you’ll wonder how the whole thing doesn’t explode at the end. (Answer – because we didn’t have the budget for it.) Enjoy!

Developing a Solution Mindset – One way to handle conflict is to yell and scream until others get tired of arguing or flee the scene. Another way is to focus on finding solutions to the issue and finding a smooth and enjoyable way forward. This video will teach you how to do the latter. Although you’ll also see what happens when you ignore a solution mindset in favor of anger and name-calling. Brace yourself, though – it isn’t pretty.

Providing Constructive Feedback Course Topics

This online Conflict De-Escalation Techniques course covers the following topics:

  • Techniques for recognizing and removing any biases you may have that can influence your perception of a situation.
  • Multiple verbal and non-verbal skills that are useful in de-escalating most situations (and a few techniques you should avoid because of their tendency to increase tension and discord.)
  • How to develop a solution mindset and focus on solving problems rather than winning an argument.

Universally Compatible

This course was created using standards that will allow playback on most internet capable devices with standard web browsing capabilities including Apple’s iTouch, iPad, and iPhone, as well as most other smart phones and tablets including those with Android and Windows operating systems.

Duration

Average Completion Time

Completion times vary depending on the number of times the information is viewed prior to finishing the course. The average completion time is 15 minutes.

Testing

Knowledge Assessment

Testing is conducted in this online course to reinforce the information presented. You are provided three opportunities to achieve a passing mark of 80% or greater.

Certificate

Certificate of Completion

Upon successful completion of this course, a certificate will be available to download and print. You can access your certificate through your online account.

How We Help

 
At BIS, we take great pride in how we can positively impact others on a global scale. We create engaging online safety modules to ensure the safety of our customers and clients, and tailor the modules to fit our clients' needs. Keeping each other safe is a critical responsibility that makes a large impact on the organizations that we work with. We take pride in our ability to cultivate a positive, safe and healthy work environment.



What We Do

 
Our organization is committed to fostering a culture of inclusivity and innovation, and we stand by our core values: Compassion, Humility, and Integrity. We believe that a positive and supportive work environment is essential for the success of our business and the well-being of our employees. Compassion and Inclusivity is at the core of our culture. We strive to create an environment where everyone feels valued, respected, and supported. Collaboration is another key element of our culture. We believe that working together as a team, leads to better outcomes and a more fulfilling work experience. We encourage open communication, active listening, and constructive feedback, and we support our employees in sharing ideas and taking ownership of their work. Finally, we embrace innovation as a driving force behind our success.

At BIS, our culture is centered around our commitment to client satisfaction, employee empowerment, and collaborative innovation. We strive to create an environment where everyone can contribute their unique superpowers and perspectives.

Who We Are

 
We are a growing technology company based out of Sherwood Park, Alberta. We provide a
compliance and learning management software for the Environment, Health, and Safety (EHS) professional Our software, BIStrainer, is a cloud-based application which includes tens of thousands of training courses for any user, we can build and modify courses to meet the needs of any field user and we have a state-of-the-art program to help our clients organize their training information and needs.

Our Company was established in 2006 and we now have over 1 million active users and over 1,000 company clients and partners who rely on BIStrainer for their health and safety programs.