All of us are occasionally faced with difficult, uncomfortable, or potentially contentious situations with our colleagues. Many times we choose to ignore the situation and hope that it will “take care of itself” – but that rarely proves to be the best approach.
Fortunately, our Difficult Conversations series will give you and your team the tools to handle these interactions as calmly and effectively as possible. We can’t promise that you’ll enjoy having these conversations when they come up – but we can promise you’ll have fun learning how to handle them.
This online Difficult Conversations course covers the following topics:
How to create environments conducive to swift and satisfying resolutions to difficult issues
How to (and not to) approach various types of difficult conversations (odor issues, personality conflicts, communicating a low performance review, etc.)
What to expect from your conversation partner during difficult conversations, and how to effectively defuse anger or other negative emotional responses
This course was created using standards that will allow playback on most internet capable devices with standard web browsing capabilities including Apple’s iTouch, iPad, and iPhone, as well as most other smart phones and tablets including those with Android and Windows operating systems.
Average Completion Time
Completion times vary depending on the number of times the information is viewed prior to finishing the course. The average completion time is 35 minutes.
Testing is conducted in this online course to reinforce the information presented. You are provided three opportunities to achieve a passing mark of 80% or greater.
Certificate of Completion
Upon successful completion of this course, a certificate will be available to download and print. You can access your certificate through your online account.