Enforcing rules and managing conflict in industry can be challenging. This Productive Communication Conflict Management Training will provide you with strategies to respectfully resolve conflict and generate cooperation, using discipline as a last resort.
Using video animation with a touch of humor we show examples of workplace settings of people who are not on their best behaviour. The characters, Janine and Kalm Kristin, will guide you through their encounters with a step-by-step approach to manage conflict using a variety of communication and emotion management strategies. The use of practical applications to demonstrate the communication approach, provides you with the confidence to deescalate situations and generate voluntary compliance in difficult situations.
You will learn what makes conflict destructive, and how traveling down the ‘Low-Road’ can have long lasting harmful effects on your work or homelife relationships. Knowing the ‘High-Road’ method, can help to manage your emotions and control your fears prior to and during a conflict situation. These strategies are based on psychological, sociological, and communication research.
This program is suitable for everyone; however, its emphasis on enforcing workplace policies, rules, procedures, and legislation, makes it especially suitable for anyone in a leadership or supervisory position.
Know how emotions and storytelling play a part in conflict
Identify ‘Face and Power’ concepts
Use a four-step approach to professionally deal with conflict, that includes:
Applying emotion management strategies
Telling your side of the story
Listening to their story and
Providing productive options
This course was created using standards that will allow playback on most internet capable devices with standard web browsing capabilities including Apple’s iTouch, iPad, and iPhone, as well as most other smart phones and tablets including those with Android and Windows operating systems.
Average Completion Time
Completion times vary depending on the number of times the information is viewed prior to finishing the course. The average completion time is 2 hours and 30 minutes.
Testing is conducted in this online course to reinforce the information presented. You are provided three opportunities to achieve a passing mark of 80% or greater.
Certificate of Completion
Upon successful completion of this course, a certificate will be available to download and print. You can access your certificate through your online account.