Productive Communication Conflict Management
Online Course

Productive Communication Conflict Management
Online Course

Enforcing rules and managing conflict in industry can be challenging. This Productive Communication Conflict Management Training will provide you with strategies to respectfully resolve conflict and generate cooperation, using discipline as a last resort.

Using video animation with a touch of humor we show examples of workplace settings of people who are not on their best behaviour. The characters, Janine and Kalm Kristin, will guide you through their encounters with a step-by-step approach to manage conflict using a variety of communication and emotion management strategies. The use of practical applications to demonstrate the communication approach, provides you with the confidence to deescalate situations and generate voluntary compliance in difficult situations.

You will learn what makes conflict destructive, and how traveling down the ‘Low-Road’ can have long lasting harmful effects on your work or homelife relationships. Knowing the ‘High-Road’ method, can help to manage your emotions and control your fears prior to and during a conflict situation. These strategies are based on psychological, sociological, and communication research.

This program is suitable for everyone; however, its emphasis on enforcing workplace policies, rules, procedures, and legislation, makes it especially suitable for anyone in a leadership or supervisory position.

Productive Communication Conflict Management

After taking this training, learners will:

  • Understand what underlies conflict
  • Identify what makes conflict destructive
  • Learn what makes conflict productive
  • Know how emotions and storytelling play a part in conflict
  • Identify ‘Face and Power’ concepts
  • Use a four-step approach to professionally deal with conflict, that includes:
    • Applying emotion management strategies
    • Telling your side of the story
    • Listening to their story and
    • Providing productive options

This course was created using standards that will allow playback on most internet capable devices with standard web browsing capabilities including Apple’s iTouch, iPad, and iPhone, as well as most other smart phones and tablets including those with Android and Windows operating systems.


Average Completion Time

Completion times vary depending on the number of times the information is viewed prior to finishing the course. The average completion time is 2 hours and 30 minutes.


Knowledge Assessment

Testing is conducted in this online course to reinforce the information presented. You are provided three opportunities to achieve a passing mark of 80% or greater.


Certificate of Completion

Upon successful completion of this course, a certificate will be available to download and print. You can access your certificate through your online account.

How We Help

At BIS, we take great pride in how we can positively impact others on a global scale. We create engaging online safety modules to ensure the safety of our customers and clients, and tailor the modules to fit our clients' needs. Keeping each other safe is a critical responsibility that makes a large impact on the organizations that we work with. We take pride in our ability to cultivate a positive, safe and healthy work environment.

What We Do

Our organization is committed to fostering a culture of inclusivity and innovation, and we stand by our core values: Compassion, Humility, and Integrity. We believe that a positive and supportive work environment is essential for the success of our business and the well-being of our employees. Compassion and Inclusivity is at the core of our culture. We strive to create an environment where everyone feels valued, respected, and supported. Collaboration is another key element of our culture. We believe that working together as a team, leads to better outcomes and a more fulfilling work experience. We encourage open communication, active listening, and constructive feedback, and we support our employees in sharing ideas and taking ownership of their work. Finally, we embrace innovation as a driving force behind our success.

At BIS, our culture is centered around our commitment to client satisfaction, employee empowerment, and collaborative innovation. We strive to create an environment where everyone can contribute their unique superpowers and perspectives.

Who We Are

We are a growing technology company based out of Sherwood Park, Alberta. We provide a
compliance and learning management software for the Environment, Health, and Safety (EHS) professional Our software, BIStrainer, is a cloud-based application which includes tens of thousands of training courses for any user, we can build and modify courses to meet the needs of any field user and we have a state-of-the-art program to help our clients organize their training information and needs.

Our Company was established in 2006 and we now have over 1 million active users and over 1,000 company clients and partners who rely on BIStrainer for their health and safety programs.