Exceptional Customer Service

This online Exceptional Customer Service course is designed to help you develop the necessary skills and attitude for delivering exceptional customer service and translate them into action on a daily basis.

EXCEPTIONAL CUSTOMER SERVICE ONLINE COURSE OVERVIEW

This online Exceptional Customer Service course is designed to help you develop the necessary skills and attitude for delivering exceptional customer service and translate them into action on a daily basis.

Upon successful completion of this course, you should be able to:

  • Review the “moments of truth” from the customer’s point of view
  • Deal with upset customers and challenging situations
  • Build a high performing team to deliver exceptional service
  • Understand the steps required to build a customer focused culture

EXCEPTIONAL CUSTOMER SERVICE ONLINE COURSE TOPICS

  • Lesson 1: Introduction to Customer Service
  • Lesson 2: Looking through the Customer’s Eyes
  • Lesson 3: Developing Essential Customer Service Skills
  • Lesson 4: Establishing Winning Attitudes
  • Lesson 5: Handling the Difficult Customer
  • Lesson 6: Overcoming Challenging Situations
  • Lesson 7: Service Superstars and Service Teams
  • Lesson 8: Creating a Powerful Customer Focused Culture

Duration

Average Completion Time

Completion times vary depending on the number of times the information is viewed prior to finishing the course. The average completion time is 120 minutes.

Testing

Knowledge Assessment

Testing is conducted in this online course to reinforce the information presented. You are provided three opportunities to achieve a passing mark of 80% or greater.

Certificate

Certificate of Completion

Upon successful completion of this course, a certificate will be available to download and print. You can access your certificate through your online account.

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